At ZEMAT GLOBAL, we are committed to providing quality products and services in Solar Energy Solutions, Electrical Lighting, and Industrial Automation. We understand that sometimes things don’t go as planned, and we want to ensure a smooth and transparent refund process.
1. Eligibility for Refunds
Refunds are available under the following conditions:
The product is defective or damaged upon delivery.
The product received does not match the description on our website.
The service rendered was incomplete or not delivered as agreed.
To be eligible for a refund:
You must request a refund within 7 days of receiving the product or service.
The product must be unused, in its original packaging, and accompanied by a proof of purchase.
2. Non-Refundable Items and Services
The following are not eligible for refunds:
Customized or special-order solar panels, lighting systems, or automation equipment.
Downloadable software or digital control systems.
Installation or on-site services that have been completed.
Products damaged due to misuse or mishandling.
3. Process for Requesting a Refund
To initiate a refund:
Contact our customer support team at support@zematglobal.com or via our contact page.
Provide your order number, details of the issue, and supporting photos or documentation.
Our team will review your request and respond within 3–5 business days.
If approved, we will initiate a refund to your original method of payment. Please note that processing times may vary depending on your payment provider.
4. Shipping Costs
If the refund is due to our error (e.g., wrong or defective product), we will cover return shipping costs.
In other cases, the customer is responsible for return shipping.
5. Cancellations
Orders can be canceled within 24 hours of purchase if they have not yet been processed or shipped.
For service bookings, cancellations must be made at least 48 hours before the scheduled appointment.
